Q: I am a new client - What do I book for my first treatment?

A: To ensure the most personalized and effective care, all new clients are required to begin with our Refined Reset treatment. This comprehensive session includes an in-depth skin consultation and a customized reset facial, allowing your provider to assess your skin thoroughly and craft a targeted treatment plan for future visits. Following this initial appointment, you’ll have access to our full menu of advanced services, including corrective facials, chemical peels, liquid microneedling, and more.

Q: Can I book advanced treatments right away (ex: chemical peels or liquid microneedling)?

A: Advanced services are available after your initial Refined Reset Treatment, which allows us to get to know your skin and ensure you’re a great candidate. This helps us prioritize both safety and the most effective results.

Q: What makes Château Glo's treatments different?

A: At Château Glo, each treatment is designed with both clinical precision and a luxurious experience in mind. We use advanced, medical-grade techniques and high-performance skincare, but always within an experience that feels elevated, personalized, and calm - never rushed or routine.

Q: Are any facial treatments pregnancy safe?

A: Almost all of our facials can be altered to be made pregnancy safe, with the exception of most chemical peel and liquid microneedling treatments. We always encourage clients to consult with their physician prior to beginning or continuing any aesthetic treatments while pregnant or nursing. Your safety is our highest priority, and we’re happy to tailor your experience accordingly.

Q: Do you sell products or offer skincare recommendations?

A: Of course! Skincare is our livelihood - your provider will recommend a personalized regimen of medical-grade skincare to support and extend your in-studio results. We only carry products we trust and use ourselves.

Q: What is your cancellation/no show/late policy?

A: At Château Glo Aesthetics, your time - and ours - is valuable. To ensure the highest level of care and availability, we kindly ask all clients to respect the following booking policies:

Cancellations
We require at least 48 hours’ notice for any appointment cancellations or rescheduling. We understand that life happens, in which we offer a one-time courtesy for late cancellations beyond this window. After that, any cancellation made with less than 24 hours’ notice will result in a 50% charge of the scheduled service. Clients with more than three cancellations/reschedules in a row will also be subject to a 50% charge of the scheduled service.

No-Shows
If you miss your appointment without prior notice, you will be charged 75% of the service fee. 

Late Arrivals
If you arrive more than 10 minutes late, your appointment will need to be rescheduled, and 75% of the service fee will be charged. In some cases, services may be shortened at the provider’s discretion, with the full service price still applying. 

*By booking an appointment at Château Glo Aesthetics, you agree to abide by these policies. These guidelines are in place to respect the time and care devoted to each client and to maintain the quality of your experience.

Q: Where can I park when visiting Château Glo Aesthetics?

A: For your convenience, short-term street parking is available in front of the studio. For appointment visits, we recommend utilizing our parking garage, which is located directly next to the studio, and offers complimentary parking for the first two hours. Simply dial the number displayed at the garage entrance, and access will be granted.

Q: Does Château Glo Aesthetics offer any exclusive benefits for clients?

A: Yes, Château Glo Aesthetics is proud to offer exclusive benefits as a thank-you to our valued clients:

Professional Appreciation Discount
Teachers, first responders, and healthcare professionals receive 10% off all full-price facial services.
*Excludes chemical peels, liquid microneedling, and virtual consultations. Cannot be combined with other promotional offers.

Referral Program
Share the GLO! Refer a friend and you’ll both receive 15% off a full-price facial service once their appointment is complete.
*Refer as many friends as you like; only one referral discount may be applied per visit. Excludes chemical peels, liquid microneedling, and virtual consultations. Cannot be combined with other promotional offers.

New Client Retail Perk
As a welcome gesture, all new clients may receive 10% off their initial skincare purchase made during their first visit. *Cannot be combined with other product promotional offers.

Q: How can I purchase products from Château Glo Aesthetics?

A: Products can be purchased in the studio during your appointment, online through or website or Shopify store, or by contacting us directly. We also offer select product ordering through secure professional portals or private links. For access, please contact us directly via email or submit a request through our designated form.

Q: Do you ship products? Do you provide free shipping?

A: We offer shipping on most product orders within the U.S. We offer free domestic shipping on orders over $250.

Q: Are your products medical-grade?

A: Yes. We only carry a curated selection of professional and medical-grade skincare lines chosen for their clinical efficacy, safety, and proven results. These formulations are typically not available over the counter and are best used under the guidance of a licensed provider.

Q: Do I need a consultation to purchase products?

A: While you can purchase products without a consultation, when purchasing medical-grade skincare, we do recommend a consultation beforehand to ensure the products are appropriate for your skin type, concerns, and current regimen. This helps protect your skin health and maximizes your results.

Q: Can I reorder products without another consultation?

A: Absolutely. Once your regimen is established, you’re welcome to reorder your recommended products at any time. If your skin concerns or goals change, we suggest a follow-up consultation to reassess your routine.

Q: What is your return policy on products?

A: Due to the nature of skincare and hygiene standards, all purchases made at Château Glo Aesthetics are final. We do not accept returns or exchanges. If you have any concerns about a product or service, please contact us directly - we are happy to assist and ensure your experience meets our standards of care.